Last updated: September 27, 2026
The De’Longhi Rivelia is a bean-to-cup machine built around a colour touchscreen, interchangeable bean hoppers, and an automatic milk system on LatteCrema-equipped versions. Because it is software-driven, owners reasonably wonder how firmware updates work: whether the machine updates itself, whether there is an app, and what to do if a menu behaves strangely. The answer depends on the exact Rivelia model and region, and it is worth understanding before you go hunting for an update option that may not exist on your unit.
Quick answer: Our top pick in 2026 is the Settings menu has connectivity or app pairing options — our #1 rated choice. See the full ranked comparison, alternatives and buying advice below.
Does the Rivelia Have App Connectivity?
De’Longhi offers app-connected machines through its Coffee Link platform on certain models, where the app handles recipes and machine information. The Rivelia is primarily positioned around its on-machine touchscreen and bean-switching system. Before searching for a firmware update procedure, check your specific model: look in the settings menu for any mention of Wi-Fi, Bluetooth, connectivity or app pairing, and check the manual’s feature list. If none appear, your machine does not update over the air, and firmware changes are not a user task on that unit.
| Situation | What it means | What to do |
|---|---|---|
| Settings menu has connectivity or app pairing options | Machine may receive updates via app or network | Follow in-app update prompts and the manual |
| No connectivity options in menu or manual | Firmware is set at the factory | No user update; contact De’Longhi for service-level updates |
| Machine behaves erratically or shows error codes | Could be sensor, blockage or software issue | Power cycle, clean, check manual error list, then contact support |
| Feature described online is missing from your menu | Different model variant or regional firmware | Compare model number, ask support |
Finding Your Exact Model and Software Version
The model code is printed on the rating plate, usually inside the machine behind the water tank or under the drip tray, and on the box. It will look something like an EXAM-series code. Some machines display software information in a settings or info menu; if yours does, note the version before calling support. Having the model code and software version ready makes any support conversation much faster.
If Your Model Supports Updates
For app-connected De’Longhi machines, updates are normally delivered through the app. The general principles are:
- Keep the machine plugged in and switched on throughout the update.
- Make sure the water tank is seated and the machine is not mid-cycle.
- Do not start a brew, rinse or cleaning cycle while an update is installing.
- Follow the on-screen and in-app instructions exactly; the steps differ between models and app versions.
If you are unsure whether your Rivelia variant supports this, confirm with De’Longhi rather than following a guide written for a different machine.
If Your Model Does Not Support User Updates
Many bean-to-cup machines run the same firmware for their whole life, and that is normal. If De’Longhi releases a fix for a known issue, it is typically applied by authorised service centres. If you suspect a software problem, such as a menu freezing or a recipe behaving oddly, contact De’Longhi support with your model code, purchase date and a clear description. Warranty repairs often include any necessary software updates.
Problems That Look Like Firmware but Are Not
Before assuming a software fault, rule out the common mechanical causes:
Screen unresponsive or frozen
Turn the machine off, unplug it for about 60 seconds, then restart. Clean the touchscreen with a soft, slightly damp cloth; milk splashes and grease can interfere with touch response.
Error messages about water or grounds
Check that the water tank is seated fully, the grounds container and drip tray are emptied and pushed home, and the brew unit (if removable on your model) is correctly locked in. Many “errors” are interlocks detecting a part slightly out of position.
Recipes producing less coffee or weak drinks
Check grind setting, bean hopper selection and whether the machine is due for descaling. A scaled machine or a hopper running empty often produces weak drinks.
Milk system not frothing
Clean the milk carafe and run the manufacturer’s milk-cleaning function. Dried milk blocks small passages quickly.
FAQ
Can I install firmware from a USB stick or a download?
Do not attempt this. Unofficial firmware can damage the machine and void the warranty. Only use updates delivered through De’Longhi’s official app or service network.
Will an update add new drinks?
On app-connected machines, updates can sometimes add features. On machines without connectivity, the recipe list is fixed unless a service centre changes it.
Bottom line
Check your Rivelia’s model code and settings menu for connectivity options first. If it has them, update through the official app while the machine is idle and powered. If not, firmware is not a user task, and most apparent “software” problems are solved by power cycling, cleaning and descaling. For anything else, De’Longhi support or an authorised service centre is the right route.
Ready to decide? Our #1 pick for 2026 is the Settings menu has connectivity or app pairing options.
Live price & availability on Amazon.
